Returns & Exchanges

At Direct From The Brewery, we strive to ensure every shipment arrives in peak condition; however, due to the perishable nature of our products, we offer specialized return solutions for damaged or incorrect orders. Please contact us within 48 hours of delivery to initiate a resolution for any quality issues.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, carefully examine your beverage shipment for any signs of leakage, breakage, or incorrect items before opening the seals.

• 2.
  Document the Issue

  Take clear photographs of the damaged packaging and the product labels to help our quality control team verify the claim with our couriers.

• 3.
  Contact Support

  Email our support team with your order number and the gathered photos to receive a return authorization or a direct replacement approval.

• 4.
  Receive Refund or Replacement

  Once your claim is validated, we will issue a full refund to your original payment method or dispatch a fresh replacement batch at no additional cost.