Frequently Asked Questions
Everything you need to know about our brewery-fresh beverages and snacks.
How do you ensure the freshness of the products?
All items are shipped directly from our brewery or local partner facilities within 48 hours of packaging to ensure you receive the freshest taste possible.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Standard delivery typically takes 3-5 business days, while expedited cold-chain shipping is available for perishable items.
Do I need to be present to sign for my delivery?
Yes, if your order contains alcoholic beverages, a person aged 21 or older must be present to provide a valid ID and sign for the package upon delivery.
What is your return policy for food and drink items?
Due to the nature of our products, we cannot accept returns on food or beverages. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
We offer a variety of gluten-free, vegan, and non-alcoholic options. Detailed ingredient lists and allergen information are available on each individual product page.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.